| Module 1: Issue Tracking and Metrics for Effective Quality Assurance |
| The Rationale for Tracking and Metrics |
| Artifacts and Activities |
| Issues: Defects and Changes |
| Scheduled versus Unscheduled Items |
| A Lightweight Approach to Issue Tracking |
| Module 2: Issue Life Cycles and Dependencies |
| Project Items Types |
| Linking Defects, Checkins, Features, and Checkins |
| Issue Injection, Detection, and Changes |
| Issue Handling with Multiple Codelines |
| Customer Support Items and Knowledge Bases |
| Module 3: Issue Tracking |
| Issue Injection, Detection, and Elimination |
| Writing Good Defect Reports |
| Generating Reliable Change Data |
| Issue Validation |
| Issue Triages and Prioritization |
| Issue Propagation and Status Tracking |
| Module 4: Setting Up A Basic Metrics Program |
| Product and Project Metrics |
| Issue Counts and Data Trends |
| Metrics Reports |
| Communicating Metrics to Teams |
| Module 5: Using Metrics to Achieve Strategic Improvements |
| Balanced Scorecards |
| Assessment and Mobilization for Change |
| Designing and Building the Strategic Metrics Items |
| Issue Prediction Models |
| The Dashboard Portal |
| Module 6: Tools Implementation |
| Tools Needs versus Project Parameters |
| Essential and Advanced Feature Requirements |
| Commercial Tools and Tool Frameworks |
| Tools Customization and Deployment |
| Module 7: Qualitative Metrics |
| The Importance of Qualitative Metrics |
| The ICED-T Model |
| Collecting Qualitative Data from Testers and Beta Users |
| Cross-referencing Qualitative and Quantitative Metrics |
| Wrap-Up |
