Audience
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Software Process Architects |
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QA/Test Managers |
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Development Managers |
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Business Analysts |
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QA User Testers |
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Software Developers |
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Project Managers |
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QA Code Testers |
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User Education Specialists |
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at course completion
After completing this course, participants will be able to:
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Understand the total context of quality |
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Recognize defect injections and sources in all project phases |
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Understand defect prevention in the context of MSF, CMM and Six Sigma |
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Compile and classify defect data |
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Create defect topology maps |
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Carry out defect reduction root cause analysis |
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Drive team-wide initiatives through best practices and education |
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Understand and apply the concepts of Zero-Defect Development |
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Establish measurement mechanisms for monitoring and evaluating defects |
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prerequisites
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Basic or intermediate knowledge of software engineering and/or software testing |
course materials
A comprehensive workbook with knowledge material, examples, case studies, lab exercises, and references.
| course outline |
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 Module 1: First Principles
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Basic concepts of software quality |
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Defect types |
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Defect patterns and defect causes |
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Impact factors |
Module 2: Defect Prevention Frameworks
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Targets and constraints |
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Measurement, Analysis and Prevention |
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CMM, Six Sigma, and MSF |
Module 3: Defect Measurement and Data Collection
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Defect types classification |
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Defect topology |
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Quantitative assessment |
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Tools support and case studies |
Module 4: Defect Analysis
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Interpreting without historic data |
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Defect Containment Matrix |
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Causal analysis meetings |
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Cross-referencing results |
Module 5: Improvement Implementation
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Preparing the organization for changes |
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Implementing resolutions |
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Task teams and change champions |
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Metrics to monitor and verify progress |
Module 6: Zero-Defect Development
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Microsoft memo that introduced Zero-Defect development |
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Defect trade-offs |
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Intermittent defect fixing |
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Code-test-build-test cycle |
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Continuous improvement |
Certificate
Participants receive an industry recognized SoftO2 Education Certificate upon completion of the course.
pricing
Please refer to the pricing chart.
take this training
Contact SoftO2 Education or send the following form to pre-register or request information.
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