Audience
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Software Process Architects |
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QA/Test Managers |
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Development Managers |
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Business Analysts |
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QA User Testers |
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Software Developers |
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Project Managers |
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QA Code Testers |
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User Education Specialists |
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at course completion
After completing this course, students will be able to:
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Understand the total context of quality |
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Recognize defect injections and sources in all project phases |
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Understand defect prevention in the context of MSF, CMM and Six Sigma |
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Compile and classify defect data |
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Create defect topology maps |
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Carry out defect reduction root cause analysis |
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Drive team-wide initiatives through best practices and education |
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Understand and apply the concepts of Zero-Defect Development |
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Establish measurement mechanisms for monitoring and evaluating defects |
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prerequisites
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Basic or intermediate knowledge of software engineering and/or software testing |
course materials
A comprehensive workbook with knowledge material, examples, case studies, lab exercises, and references.
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 Module 1: First Principles
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Basic concepts of software quality |
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Defect types |
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Defect patterns and defect causes |
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Impact factors |
Module 2: Defect Prevention Frameworks
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Targets and constraints |
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Measurement, Analysis and Prevention |
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CMM, Six Sigma, and MSF |
Module 3: Defect Measurement and Data Collection
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Defect types classification |
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Defect topology |
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Quantitative assessment |
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Tools support and case studies |
Module 4: Defect Analysis
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Interpreting without historic data |
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Defect Containment Matrix |
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Causal analysis meetings |
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Cross-referencing results |
Module 5: Improvement Implementation
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Preparing the organization for changes |
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Implementing resolutions |
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Task teams and change champions |
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Metrics to monitor and verify progress |
Module 6: Zero-Defect Development
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Microsoft memo that introduced Zero-Defect development |
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Defect trade-offs |
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Intermittent defect fixing |
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Code-test-build-test cycle |
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Continuous improvement |
certificate
Students receive a SoftO2 Education Certificate upon completion of the course.
take this training
Contact SoftO2 Education or send the following form to register or request information.
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